Shipping policy
TrueNorth Industrial Hub
Shipping Policy
Last updated: November 18, 2025
At TrueNorth Industrial Hub, we are committed to providing reliable and efficient shipping services across Canada, except Yukon, the Northwest Territories and Nunavut. Below is an overview of our shipping policy to help you understand how we process and deliver your orders.
Order Processing Time
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Orders are typically processed within 3–4 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Locations
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We currently ship within Canada only, except Yukon, Northwest Territories, and Nunavut.
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Unfortunately, we do not offer international shipping at this time.
Shipping Methods & Delivery Time
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Shipping times vary based on the destination at checkout.
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Estimated delivery times are provided during checkout and depend on the carrier.
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Standard and expedited shipping options may be available depending on your location.
Shipping Costs
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Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order.
Tracking Your Order
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Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Damaged or Lost Shipments
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If your order arrives damaged or is lost in transit, please contact us immediately so we can assist with a resolution.
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Claims for damaged or lost shipments must be reported within 7 days of delivery.
Additional Information
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TrueNorth Industrial Hub is not responsible for shipping delays due to weather conditions, carrier issues, or other unforeseen circumstances.
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If you have any special shipping requests, please reach out to our customer support team before placing your order.
For any questions regarding our shipping policy, please contact us at industrialhubcanada@gmail.com. We appreciate your business and look forward to serving you!